Privacy Policy

Effective Date: September 30, 2026

Website: theluxoramart.co.uk

At Luxora Mart, accessible from theluxoramart.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Luxora Mart and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit Luxora Mart, place an order, or interact with our services, we may collect the following personal information:

• Personal Details: Name, email address, phone number, shipping address, and billing address when you place an order or register an account.

• Payment Information: Payment methods selected (such as Cash on Delivery details or payment transaction references). Note: We do not store credit/debit card credentials directly on our servers.

• Device & Usage Data: IP address, browser type, operating system, referral URLs, and pages visited to help us optimize your browsing experience.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, fulfill, and manage your orders and deliveries.

• Provide, operate, and maintain our website and customer support.

• Send you order updates, tracking information, and transactional messages.

• Improve, personalize, and expand our website offerings and user experience.

• Prevent fraudulent transactions and ensure account security.

• Send promotional emails or special offers (only if you have opted in).

3. Log Files & Cookies

Luxora Mart follows a standard procedure of using log files and cookies.

• Cookies: Cookies are used to store information including visitors’ preferences, shopping cart items, and the pages on the website that the visitor accessed or visited.

• Optimization: The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and other information. You can choose to disable cookies through your individual browser options.

4. Third-Party Services & Data Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share necessary data with trusted service providers strictly to operate our business:

• Courier & Logistics Partners: To ship and deliver your packages to your address.

• Payment Gateways: To securely process online transactions.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or correct the personal information we hold about you.

• Request the deletion of your personal account data.

• Opt-out of marketing and promotional communications at any time by clicking the “Unsubscribe” link in our emails.

7. Children’s Information

Luxora Mart does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

• Email: contact@theluxoramart.co.uk